Everything runs on Microsoft. Except ITSM.
Partner with ITSM360 and sell the one thing still missing from your customers' Microsoft 365 stack.
ITSM360 is IT service management that runs entirely inside Microsoft 365. We partner with organisations who help customers in regulated industries simplify IT and keep their data under their own control.
Trusted worldwide
ITSM360 is used by organisations operating in demanding, regulated environments across the globe.
Active customers in 20+ countries
Used by large organisations in regulated environments worldwide
Deployed inside customer-owned Microsoft 365 tenants
Proven in GDPR, ISO 27001, and NIS2-driven environments
Why partner with ITSM360
Organisations have invested heavily in Microsoft 365, yet ITSM is still often isolated, complex, and expensive. That gap creates a massive opportunity for partners.
Win more deals
ITSM360 offers a clear alternative to legacy ITSM tools. Customers instantly understand the value: everything inside Microsoft, higher adoption, and dramatically lower TCO.
- Strong differentiation vs traditional vendors
- Proven 3-10x lower TCO
- Shorter sales cycles in regulated environments
Faster implementations
ITSM360 deploys to a customer tenant in 1-2 hours and goes live functionally in days. Partners scale value without scaling headcount.
- Fully operational in hours, not days
- No vendor-specific infrastructure
- Your team and customers already know Microsoft
Healthy partner economics
Partner margin on subscriptions, often for 5+ years per customer. Plus support fees and upsell opportunities for GRC360 and Enterprise Service Management.
- Margin on recurring revenue
- Support fee on licences
- Upsell to GRC360 and ESM expansion
Who does what
Once a deal closes, it should be obvious who owns what. Here's how the three roles split.
ITSM Company
- Owns the product and the roadmap
- Runs the Partner Academy
- Handles third-line support
- Sets the standards partners build on
ITSM360 Partner
- Runs presales and scopes the deal
- Delivers implementation and go-live
- Owns triage and daily operations
- Builds automation and new use cases
Customer
- Owns the processes and how they run
- Keeps the Microsoft tenant in-house
- Sets the business priorities
- Makes the final call on their data
“Partnering with ITSM360 has been one of the best decisions we've made. We can deliver real value to customers fast, and the recurring revenue is genuinely healthy. This is what a partnership should feel like.”
Dennis Daalhuizen
TransitieProfs, ITSM360 partner
Build a healthy partner business
Healthy margins, recurring revenue, and a short time-to-value
Competitive partner margin
Margin on subscriptions, often for 5+ years per customer.
Recurring revenue
Annual subscription model with high retention rates in regulated industries.
Fully operational in 1-2 hours
Deploy to the customer tenant in hours. Functional go-live in 2-5 days. No long onboarding.
Upsell opportunities
GRC360, Enterprise Service Management, functional management, and a support fee on licences.
Example case, 5,000 employees, 75 IT staff
Comparing ITSM360 to a legacy ITSM vendor across subscription, training, and operational efficiency.
The partner journey
Initiation
Standard pre-sales materials for presentations, information requests, and contract preparation. We help you with your first deals.
Implementation
Technical documentation, project plans, and a script for rapid MVP installation. Standardized methods for efficient delivery.
Support
Training manuals, SLAs, and monitoring solutions ensure stable and transferable services. Escalations come back to ITSM360.
Innovation
Tools for continuous improvement through process optimization and service innovation. Each phase delivers standardized methods.
Ready to build something great together?
Tell us about your business and your customers, and we'll walk you through the partner program, the economics, and how we work together.