#1 Service Desk for Microsoft Teams
The G4 Service Desk is the daily workspace for agents, running inside Microsoft Teams in your own tenant. Smart Resolve suggests the fix, runbooks carry it out, and every step is logged on the ticket.
See the Service Desk in action
This is what ITSM360 looks like inside Microsoft Teams. Click through the interface to explore.
Teams and channels
ITSM360 · TICKET APP · ALL TICKETS
| ID | Priority | Status | Created | Process | Subject | Assigned Person |
|---|---|---|---|---|---|---|
| INC-6971 | Low | In progress | 25.10.2025 14:27 | Incident | Unable to open encrypted email from us | Thomas Bo Nielsen |
| INC-6970 | Low | Awaiting requester | 25.10.2025 13:52 | Incident | No reports in CRM | Service Desk Agent |
| REQ-6969 | Very low | In progress | 25.10.2025 13:43 | Asset Handling | Equipment Request | Service Desk Agent |
| INC-6968 | Very low | New | 25.10.2025 13:41 | Incident | my pc is not stable any more | |
| INC-6967 | Very low | New | 25.10.2025 13:38 | Cybersecurity | I have a phishing email | |
| INC-6966 | Very low | Awaiting requester | 25.10.2025 13:36 | Incident | My EU sales report is not showing any data | Service Desk Agent |
| REQ-6965 | Very low | Awaiting requester | 25.10.2025 13:24 | Service Request | Request non-standard software or digital subscri.. | |
| INC-6964 | Medium | Awaiting requester | 25.10.2025 13:31 | Incident | No CRM reports from the US region |
Click a ticket to see the detail view · Click “← Back” to return
Real screens from the G4 Service Desk
Screenshots from a demo environment of ITSM360 G4.
The G4 Service Desk app with views per team and agent, and the settings panel open
Ticket lifecycle
From submission to resolution. Every step tracked and automated inside Microsoft 365.
Key capabilities
Everything an agent needs, from intake to resolution.
Smart ResolveFinds closed tickets with a similar subject, proposes the likely solution from their notes and points to the runbook that applies it.
My Workspace with AIEach agent sees their own tickets, priorities and SLA risks, with an AI assistant that works on the same data.
Teams chat on every ticketStart a Teams chat with the requester from the ticket. Colleagues can join and the chat stays with the ticket.
SLA timers and runbooksSLA timers track response and resolution. Runbooks start a Power Automate flow and log every run on the ticket.
No-code configurationColumns, views, tabs and features are set in the app itself. Views per team, department and agent.
Microsoft services in the ticketThe Teams chat, email and Copilot sit in a bar next to the ticket. OneNote and To Do open inside it.
Linked to CIs and servicesLink a ticket to the configuration items, assets and services it concerns, and raise a change or problem from it.
MultilingualThe interface runs in several languages, and a translation flow translates requests and answers both ways.
The Service Desk is the heart of your ITSM, these core products plug right in.
See the Service Desk in action
Book a demo and we will show you how service desk work happens inside Microsoft Teams.
Request a demo