ITOM App

IT operations linked to your CMDB

The ITOM app handles change enablement with approvals, problem management, and event and log management. Every record links to the CIs and services in the CMS and to the ticket it was raised from.

Change enablement with approvals

Impact, urgency and risk on every change

Problem, event and log management

Linked to CIs, services and the source ticket

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A change record linked to the ticket it was raised from.

Key capabilities

Changes are assessed in the context of the services and risks they touch. Bank Avera works this way, and its process management tool uses CMDB objects from ITSM360.

Change enablement
Submit an RFC from a built-in form or from an automation, escalate a ticket into a change, and handle standard, normal, emergency and post-entry change types.
Problem management
Create problem records from a ticket or from a form and drive the root-cause work through to a fix.
Event and log management
Take in event data from multiple sources and apply business rules that escalate to incident management or a similar process when it matters.
Identity management
Run onboarding and offboarding without working directly in Entra, and keep a version log of every permission and AD-related change.
Change collaboration and documentation
A Teams chat per change, an embedded SharePoint folder for the documents, and tagging to the CIs, services and stakeholders the change affects.
Runbooks and workflows
Runbooks in the ITOM app start Power Automate flows, and every run is logged with a link to the flow. Connectors reach third-party systems.
Integrated form builder
A no-code form builder for process forms, so a new intake or approval does not need a developer.
Reporting via Power BI
Power BI templates give operations reporting without building dashboards from scratch.