Power Automate

Custom Power Automate connectors for ITSM360

Our custom connectors for tickets, CIs and assets know the ITSM360 data model. A flow updates a ticket in one step, without addressing several SharePoint lists. Runbooks start flows from the ticket.

Connectors for tickets, CIs and assets
Update a record in one step
Runbooks start flows from a ticket
Pre-built flows for approvals, Intune and notifications
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The ITSM360 connector creating or updating a CI from an external API.
The ITSM360 connector creating or updating a CI from an external API.

Key capabilities

Workflows run on Power Automate, a tool your Microsoft team already knows. The data sits in your tenant, so flows reach every system your tenant reaches.

  • plugConnectors that know the data model

    Custom connectors for tickets, CIs and assets let a flow create or update a record in one step.

  • workflowRunbooks

    Link a named runbook to a flow. Agents trigger it from a ticket, or it runs automatically for a ticket type, and each run is logged.

  • filecheckApprovals in Teams

    Pre-built approval flows put the decision in Microsoft Teams.

  • foldersyncIntune integration

    A standard flow brings Intune devices into the CMS once you have set its parameters.

  • link2External systems through REST

    Non-Microsoft systems connect through REST APIs, with credentials managed as Entra ID app registrations. Existing connections include Azure DevOps and GitHub.

  • listchecksAutomation catalogue

    Building blocks from customer projects cover SLA management, routing and escalation, repetitive tasks, AI-driven reporting and translation.

See the automation possibilities

Book a demo and we will show you how Power Automate connectors turn ITSM360 into a fully automated service desk.

Request a demo