SharePoint Data Source

SharePoint Online as your ITSM database

ITSM360 stores all service data in SharePoint Online in your tenant. A standard installation creates one site with around 120 lists. Relationships are held as JSON objects, so SharePoint behaves like a relational database.

Around 120 lists on one SharePoint site
Up to 30 million records per list
No 5,000-item view threshold
Search, backup, retention and permissions from SharePoint
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A Copilot dashboard in SharePoint, generated from ITSM360 ticket data.
A Copilot dashboard in SharePoint, generated from ITSM360 ticket data.

Key capabilities

Your service desk data lives in storage you already pay for and govern, with no separate database licence.

  • databaseSharePoint as SQL

    Relationships between entities are held as JSON objects and pointer lists, which lets SharePoint behave like a relational database.

  • trendingupEnterprise volumes

    The apps read and write through the SharePoint API, so the 5,000-item threshold does not apply. Installations with over a million records have been tested.

  • historyVersion history on every list

    Every data list keeps version history, so changes by consultants and administrators stay traceable.

  • foldersyncBackup and retention

    SharePoint's own search, backup, retention, permissions and compliance features apply to all service data.

  • lockPermissions through SharePoint groups

    Owners, members and visitors, plus an agents group and self-service groups for end users. Customer-specific groups are supported.

  • barchartReports and dashboards on the data

    The data structure is optimised for Power BI, and Copilot in SharePoint can build dashboards directly on the ITSM360 lists.

Keep your ITSM data where it belongs

Book a demo and see how ITSM360 uses SharePoint to keep your data inside your Microsoft 365 tenant.

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