Microsoft Teams

Service management that works in Teams

Employees raise and follow requests in Teams. Agents work in apps that follow Microsoft's Fluent UI and open in Teams, also on mobile. A Teams chat with the requester starts from the ticket.

Self-Service app inside Teams
Agent apps open in Teams, also on mobile
Teams chat with the requester from the ticket
Approvals and notifications in Teams
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The Self-Service app inside Microsoft Teams.
The Self-Service app inside Microsoft Teams.

Key capabilities

ITSM360 calls Microsoft Graph under your own identity, so Teams works as part of the ticket with no connector to build or license.

  • messagesquareChat with the requester

    Start a Teams chat from the ticket. Colleagues can join, and the chat updates in the ticket in near real time.

  • inboxSelf-Service in Teams

    Employees use the service catalogue, knowledge articles, announcements and their own tickets in a Teams app.

  • usersAgent apps in Teams

    The Service Desk and the other ITSM360 apps open in Teams and follow Microsoft's Fluent UI design.

  • pluscircleChat to ticket

    The Teams add-in turns a chat into a ticket.

  • bellringNotifications and approvals

    Notifications go out by email and Teams, and pre-built approval flows put decisions in Teams.

  • messagecircleHappyHelper in Teams

    The Copilot agent answers from the knowledge base, creates incidents and escalates to the service desk.

  • kanbanA Teams group per project

    The Projects app creates a Teams group for each project, linked to its tasks and documents.

See ITSM360 running in Teams

Book a demo and we will walk you through the Teams experience for both end users and service desk agents.

Request a demo